Frequently Asked Questions

Frequently Asked Emergency Roadside Assistance Questions and Answers

1. What is Emergency Roadside Assistance?
Emergency Roadside Assistance is a service that provides help to drivers who experience vehicle problems such as breakdowns, flat tires, dead batteries, or lockouts while on the road, in a parking lot/parking garage, or even conveniently right at their own home.

2. What types of services are typically covered?
Common services include jump-starting a dead battery, tire changes, fuel delivery, lockout service, winching if stuck, and towing to a nearby repair shop. We take that one step further here at Lonestar Roadside Solutions offering customized solutions for Flat Tires, Dead Batteries, and Minor Mechanical repairs such as brake jobs and oil changes, delivered right to your doorstep!

3. How do I request roadside assistance?
You can request assistance by calling us directly at (512)-537-3447 or clicking the GET HELP NOW! buttons, calling the phone number provided by your service provider, using their mobile app, or through your insurance company's hotline if covered.

4. Is roadside assistance available 24/7?
Most reputable roadside assistance services operate 24 hours a day, 7 days a week, including holidays. Here at Lonestar Roadside Solutions we pride ourselves on being in operation24/7!

5. How long does it take for help to arrive?
Response times vary depending on location and traffic but typically range from 30 minutes to an hour.

6. Is there a cost for roadside assistance?
Many plans are subscription-based with an annual or monthly fee, some insurance policies include it for free, and pay-per-use options are also available.

7. Can I use roadside assistance for motorcycles or RVs?
Coverage depends on the provider and plan. Many services cater to motorcycles and RVs, but confirm with your provider.

8. What if my vehicle cannot be fixed on-site?
If repairs can't be completed on-site, your vehicle will usually be towed to a repair facility or a location you choose within a set distance limit.

9. Can I have roadside assistance if my vehicle is rented or leased?
Yes, but coverage depends on the agreement set by the rental or leasing company. Sometimes the renter or lessee must purchase or arrange assistance separately.

10. How do I know if I have roadside assistance coverage?
Check your auto insurance policy, vehicle warranty documents, credit card benefits, or membership programs such as AAA for details on coverage.

11. What information should I provide when calling for assistance?
Prepare to provide your exact location, vehicle make and model, description of the problem, and your contact information.

12. Are there any limitations or exclusions?
Yes, most plans have limits on distance for towing, types of vehicles covered, number of service calls per year, and situations covered (e.g., intentional damage or accidents may not be included).

For personalized roadside assistance, contact Lonestar Roadside Solutions today to ensure you have expert support whenever you need it.

Safety Tips for Drivers Stranded on the Road

  1. Stay Visible: Turn on your hazard lights immediately to alert other drivers of your presence. If safe, set up reflective triangles or flares behind your vehicle.

  2. Move to a Safe Location: If possible, pull over to the shoulder or a designated emergency lane away from traffic. Avoid stopping on curves or hills where visibility is limited.

  3. Stay Inside Your Vehicle: Remain inside your car with seatbelt fastened, especially on busy highways. Exiting the vehicle can put you at risk of being hit by passing traffic.

  4. Call for Help: Contact roadside assistance or emergency services promptly. Have your location details, vehicle information, and nature of the issue ready to provide.

  5. Keep Doors Locked: For your security, keep doors locked while you wait for help. Only open them to authorized personnel or emergency responders.

  6. Use Caution at Night: Increase visibility by turning on interior lights and reflective gear if you must exit the vehicle. Avoid walking along the road whenever possible.

  7. Conserve Phone Battery: Use your phone wisely — conserve battery by turning off unnecessary apps or lowering screen brightness until help arrives.

  8. Avoid Accepting Rides from Strangers: Stay cautious and wait for professional assistance rather than accepting rides from unknown individuals.

Following these tips can help maintain your safety and security until professional roadside services arrive. If you need assistance, contact Lonestar Roadside Solutions for expert towing and roadside help.